This policy specifically applies to our Users (drivers, bike riders, ride recipients, order recipients, guest users, delivery persons, buyers, clients, customers, vendors, and merchants). This policy describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
SECTION 1 – THE DATA WE COLLECT
We collect data provided by users during the creation and updating of accounts, use of our services (like location data), transaction information, giving ratings and reviews, device data, site and app usage data and communication (text and chat) made up between users
SECTION 2 – WHAT DO WE DO WITH YOUR DATA INFORMATION?
We process the data of users on the grounds that it is necessary to fulfil the terms of our agreements with the users, or based on their consent. We use the data and information we collect from users to provide personalised services and products, for research and development in improving our products and services, to improve safety and security on our site and app, for customer support and for marketing and advertising.
SECTION 3 – CONSENT
Our Users can access and control data that we collect, including through privacy settings, device permissions, in-app rating pages and marketing choices.
SECTION 4 – DISCLOSURE OF DATA
Some of our services and features require that we share data with other users. We may also disclose your personal information if we are required by law to do so or in connection with claims or disputes or if you violate our Terms of Service.
SECTION 5 – PAYMENT
When you make a payment on our site, we store your data until the payment is processed/completed. The purchase transaction data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of credit/debit card information.
SECTION 6 – THIRD-PARTY SERVICES
In general, the user’s third-party providers and partners will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us like making payments. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
SECTION 7 – SECURITY, DATA RETENTION AND DELETION
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Kobo Square continues to retain our user’s data for as long as necessary for the purpose of providing them with good products and services. Users may request the deletion of their accounts (including data) at any time. However, we may retain user data after a deletion request due to legal or regulatory requirements, safety, security and for fraud prevention.
SECTION 8 – COOKIES
We have a list of cookies that we collect and use on our site and app. Cookies are small text files that are stored on browsers and devices by websites and applications. We use cookies in delivering good service to you such as remembering users’ preferences and settings, authentication, analysing traffic and trends and measuring the effectiveness of advertisements.
SECTION 9 – UPDATES TO THIS POLICY
You can review the most current version of the Terms of Privacy at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of this notice by posting updates and changes to our website and app. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
SECTION 10 – QUESTIONS AND CONTACT INFORMATION
Some of our services and features require that we share data with other users. We may also disclose your personal information if we are required by law to do so or in connection with claims or disputes or if you violate our Terms of Service.
SECTION 11 – THIRD-PARTY SERVICES
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at